2023, Banfield Pet Hospital: Scheduling tool for call center associates

A tool that allows transferring scheduling works from the hospital team to the call center team.

Highlights: Creative discovery workshop, Target-State event map, 3 Personas, User Testing, Design reviews

Tools: Miro, UserTesting.com, Figma

2022, Banfield: Kennel Tracker

The pet hospital looking to standardize the process for the provider team who wants to track pets in the kennels and make sure they have the space to accommodate all appointments on a certain day.

Highlights: Cross-functional Collaboration, Agile Environment, UI/UX design

Tools: Adobe Creative Suite, Figma

2020, Genemod: Inventory management for Life scientists

An import tool, now used by thousands of scientists, removes customer friction when migrating their inventory to Genemod.

Highlights: End-to-end Design, Define Edge Cases, User testing, Cross-functional Collaboration, Google's Material Design, Agile Environment.

Tools: Adobe XD, Zeplin

2020, Fitness app project: Full process Design thinking

A fitness app that helps users stay focused on their goals by telling users not only ‘what’ but also ‘why’ they workout.

Highlights: Interviews, Journey Map, Competitive Analysis, Wireframes, User testing, Interactive Prototype, Define Success Metrics.

Tools: Figma, Draw.io.

2020, Design challenge: Report repair system (For students & staff)

A system for submitting repair request at school facilities which encourages appreciation and community oriented while still easy to use by all roles.

Highlights: User Research, Wireframes, Prototypes, Google's Material Design System.

Tool: Figma

2019, Amazon Prime Wardrobe: UX Research

I conduct a research to evaluate Amazon Prime Wardrobe’s discoverability, comprehension, availability, and value. I found that people are unlikely to use Prime wardrobe again or recommend it to others.

Highlights: Heuristic evaluation, Research reports, User Interviews, User testing, Solutions Suggestions.

2014 -2018, Metamedia: SaaS Loyalty platform (B2B2C)

Highlights: SaaS, Consumer-facing, B2B, Mobile app, Web app. End-to-End design

Tools: Sketch, Adobe Creative Suite

2017, Matamedia: Track forest invasion using satellite images

Highlights: User with specific needs, Enterprise, Government Officials, Map application

Tools: Sketch, Adobe Illustrator

2018, Metamedia: Evaluate machines for city construction projects

Highlights: User with specific needs, Enterprise, Government Officials, Map application.

Tools: Sketch. Adobe Illustrator

2020, Content Marketing: “Planning for the end of life” campaign

I created a campaign that align with audience interest and guides them toward company offering (business goals)

Highlights: Strategy+Audience+Goals Alignment, User Interviews, Marketing Campaign, Define Success Metrics.

2020, Using decision sciences to nudge users' decisions

I applied decision science strategies to nudge prospective donors to donate.

Highlights: Ethnographic Research, Strategy+Goals Alignment, Decision Science.

2020 InfoSeeking, collect research data through the game

Within 4 days, my findings helped save at least 40 % in research time and supported more than 80% of the incoming traffic.

Highlights: Heuristic Evaluation, User Interviews, Usability Test, Decision Science, Define Success Metrics, Social Media Strategy.

2014, 3D animation, "FREE HUGS"

Tools: Autodesk Maya, Adobe After Effect, Adobe Illustrator.

2015, Motion Graphics: Application tutorials

Tools: Adobe After Effect, Adobe Illustrator

2013, 2D animation, Japanese alphabet

Tools: Adobe Illustrator, Flash